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Customer Service
- Shipping Policy
- Privacy & Security
- Returns & Replacements
- Order Cancellation
- Secure Payment
- Promotions
- Out Of Stock
- Warranty
- Shipping & Delivery
- All items indicated to be in stock are shipped on the same day if the order is placed before 1:00 PM Central Time. In stock items ordered after 1:00 PM Eastern Time will be shipped on the following business day. A confirmation email is sent once the item leaves our warehouse. IMPORTANT: As inventory fluctuates hourly, an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.
- Privacy & Security
- Please visit our Privacy Policy page for complete descriptions. Your shopping experience is secured using RapidShare SSL. This encrypts the webmaster from any unauthorized intrusions. For even more secure ordering, please use Google Checkout, Amazon Checkout and Paypal Checkout.
- Returns & Replacements
- Products that are not damaged or defective may be returned for any reason within the first 30 days after delivery. Returned products must be in a new, fully functional, and undamaged condition, and must include the original box (including over boxing), packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA). RMA numbers may be obtained by contacting our customer service department Monday through Friday, 8am to 5pm CST - (800) 354 1403. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING.
- Order Cancellation
- Order Cancellation Policy – Sample To cancel an order you have placed with HatStrips, you must contact customer support by email support@hatstrips.com or by phone (1.800.354.1403). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).
- Secure Ordering
- You can shop at hatstrips.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including: (1) 28-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. (2) Industry leading encryption hardware and software methods and security protocols to protect customer information. (3) Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
- Promotions
- Promotions are distributed on our email list and also our twitter page: twitter.com/hatstrips
- Out Of Stock
- Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on back order. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out of stock items are in stock again within two (2) weeks. Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within two (2) weeks. If you select one of these items, your checkout page will indicate the actual shipping date. If the shipping date is not acceptable, you may cancel the item before confirming your order.
- Warranty
- All products (unless specifically stated otherwise), carry an implied, industrystandard 90Day warranty against defects due to manufacturing or failure. The warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
